Shipping policy

This comprehensive shipping policy outlines all rules covering order processing timelines, domestic US delivery tiers, international cross-border shipping, package tracking workflows, and resolution protocols for lost or undelivered parcels purchased through Vivnook.

Every fully paid confirmed order enters our standard processing workflow during regular business days only; processing timelines exclude weekends and all official US federal public holidays. Our brand operates under a dropship fulfillment model, meaning all physical inventory items ship directly from contracted third-party supplier warehouses to the customer’s submitted delivery address.

We offer shipping coverage to all 50 continental United States states, alongside Alaska and Hawaii. Final delivery shipping fees are automatically computed at checkout based on each package’s weight, dimensional measurements, and designated delivery region. Two delivery speed tiers are available for all domestic orders: standard ground shipping and expedited priority shipping with an additional premium surcharge. All quoted delivery transit windows are estimated values and cannot be fully guaranteed, as delays may result from carrier backlogs, severe weather events, or global supply chain disruptions outside our operational control.

Once an order is fully dispatched to the shipping carrier, an automated notification email containing a unique tracking number and direct link to the carrier’s tracking portal will be sent to the email address entered during checkout. Customers may monitor real-time delivery progress either via our store’s built-in order lookup page or the official carrier website platform.

If a customer’s package tracking record displays a delivered status but the parcel has not been physically received at their provided address, they must first submit a delivery investigation request directly to the assigned shipping carrier. Following completion of the carrier’s inquiry, customers may reach out to our support team and supply their full order ID alongside the complete tracking reference number. Our staff will assist customers with filing an official loss claim with the shipping carrier service. Refunds or replacement product shipments will only be authorized after the carrier confirms the package is permanently lost.

All requests to edit the delivery address of a confirmed paid order must be submitted to our support email within 12 hours after checkout completion. Once a parcel has entered the carrier’s transit network, address modifications can no longer be processed. Vivnook accepts no responsibility for misdelivered packages resulting from incomplete, misspelled, or inaccurate shipping address information provided by customers at checkout.

We provide international shipping services to a curated selection of global countries and territories. All customs import duties, destination-country sales taxes, brokerage administrative fees, and local last-mile delivery surcharges fall under the complete financial responsibility of the receiving customer. Vivnook will not reimburse or cover any cross-border customs-related expenses of any kind.

Business Contact Reference Vivnook Support Email: radeckistiehm6260@outlook.com Physical Address: 2764 Sweetbriar Ln, Grand Prairie TX 75052, United States